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Personal Information Protection

Personal Information Protection Policy

                                                                                                                                                                                                                                            20 January, 2026

ACME Flex. (hereinafter referred to as “We”, “Our” or “Us”), as a rental equipment supplier, recognize that protecting personal information is one of our most important management priorities. We have created the following “Personal Information Protection Policy” to ensure the proper protection of personal data.

1. Collection Limitation Principle

We collect personal data fairly and in line with the conditions required by applicable law, such as obtaining the consent of the data subject. We process personal data only to the minimum extent and for the minimum duration necessary for the purposes of such processing, which shall be explained at the time of collection, unless permitted by law.

2. Data Standard Principle

We limit personal data collected to be suitable to the purpose of the use and limited to the extent necessary. Also, we strive to ensure that the personal data must be accurate, thorough, and up to date.

3. Purpose identification Principle

We identify the purpose of gathering personal data prior to collection. We do not use personal data for purposes other than those specified at the time of collection. We clarify and explain the purpose of personal data collection to data subjects in an appropriate manner in plain language.

4. Use Limitation Principle

We ensure that the collected personal data is used only for the reason explained at the time of collection, unless permitted by law. If we use this data for purposes other than those explained at the time of collection, we ensure that we have the legal basis for doing so. Either by collecting the consent from data subjects or by verifying that such processing is permitted under applicable laws.

5. Security Safeguards Principle

We ensure to evaluate the risks related with the processing of personal data and protect personal data from loss, destruction, or unauthorized, unlawful, improper use, modification, or disclosure by applying reasonable security measures proportionate to the risks.

6. Honesty Principle

We confirm the policy for gathering and using personal data and clearly inform data subjects of the purpose, the responsible person (specifically, company name) for processing personal data, and the corresponding recipients of the disclosure.

7. Individual Involvement Principle

We ensure that the data subject can confirm the location and content of their personal data. Also ensuring their rights to access, correct, delete, or request the suspension of the use of their personal data.

8. Liability Principle

When processing personal data, we recognize that we (as a company) are responsible for demonstrating compliance with the above principles. We will inform its directors and employees of the responsibility.


 
Notice regarding Handling of Personal Information

As of April 1st, 2025

ACME Flex. (hereinafter referred to as "We, “Our”, or “Us") strive to provide dependable rental solutions to dealers and large independent rental centers. Also to be a well trusted corporate citizen trusted by all stakeholders.

We recognize that protecting personal information is one of our top management priorities. We strive to ensure the proper protection of personal information entrusted to us by individuals in each country and region where we conduct business.

We establish the “Personal Information Protection Policy” and rules and build a management structure regarding the protection of your personal information. We also issue the following notice titled "Notice regarding Handling of Personal Information" (hereinafter referred to as "Notice").

Scope

The contents outlined in this Notice are subject to “Act on the Protection of Personal Information” of Japan (hereinafter referred to as “APPI”), and this Notice defines how We handle personal information that we process.
In this notice, We refer all individuals who are subject to APPI and whose personal information are processed by us as “You”, including customers who use our products and services, business partners, shareholders, attendees of events hosted by us, and individuals seeking to join our company. APPI also applies to the personal information of foreigners processed by us, regardless of their place of residence or nationality.

Individuals residing in the following countries or regions are requested to refer to the respective privacy policy notices.

  • European Economic Area (EEA) and UK: "Notice regarding Handling of Personal Data for EEA and United Kingdom" (at the bottom of this page)

Handling of Personal Information for Each Product, Service, and Business

In addition to this notice, we may issue individual privacy policies or privacy notices (hereinafter referred to as “Individual Privacy Policies”) to provide detailed information about how personal information is handled in each initiative. If there are any discrepancy between this Notice and Individual Privacy Policies, Individual Privacy Policies will take precedence.

Compliance with Laws and Regulations

We comply with APPI and other related laws, regulations, and guidelines when handling personal information. We establish and enforce our own rules regarding personal information protection that adhere to these laws and other applicable regulations.

Personal Information to be Obtained

We define personal information as any information that we obtain and process, through which a specific individual can be identified, either by a single piece of information or a combination of two or more pieces of information, including but not limited to individual’s name, date of birth, age, gender, address, telephone number, email address, name of workplace, address of workplace, telephone number of workplace, bank account number, various numbers or character strings assigned to an individual, information about Our products and services, information about web pages accessed, complaints, consultations, inquiries, and other information related to an individual obtained in connection with Our business.
In addition, “You” refers to the individual who can be identified from personal information.

Based on this Notice, We protect and manage personal information with the utmost care and effort.

We will never obtain nor use sensitive information, such as race, creed, social status, medical history, criminal history, or the fact of having suffered damage by a crime, except where the law requires it or You have given consent.

Purpose of Use

We will use personal information only to the extent necessary to achieve the following purposes: (All individuals who are involved in our business services or activities, customers and potential customers, business partners, shareholders, participants in events hosted by our company, and individuals who seek to join our company.)

Collection, Use, and Provision of Personal Information

Considering that we hold personal information during our business activities, we have established a structure for protecting personal information appropriate to the actual circumstances of each business, and will handle the collection, use, and provision of personal information appropriately in accordance with prescribed regulations.

Recipients

We will not disclose or provide personal data to third parties except in the following cases:

  1. When you have given prior consent
  2. When you have given consent
  3. When required by APPI
  4. When conducting joint use

We may provide all or part of the personal data to the following companies to the extent necessary for the purposes of use described above.

  1. Affiliates of the company (companies in which we hold 20% or more of the total shares of the company)
  2. Authorized dealers of us or affiliates
  3. Outsourcing partners
  4. Business partners
  5. Regulatory authorities of both Japan and overseas
  6. Expert advisors

Joint Use

We may share your information as follows. The joint use of information for each service will be governed by the terms and conditions of each service.

  1. Personal information to be shared
    Personal information described in "Personal Information to be Obtained"

  2. Scope of Joint use
    Affiliates of the company

  3. Purpose of Use
    Within the scope described in "Purpose of Use"

  4. Person Responsible for Management
    Representative executive officer of ACME Flex

Cross-border Transfer of Personal Information

We may transfer personal data to countries or regions that do not have personal data protection laws or regulations equivalent to those in Japan, as we conduct business activities globally. We will take appropriate measures in accordance with the provisions of APPI, when transferring personal data overseas.

Retention Period of Personal Information

We will retain your personal information only as long as necessary to fulfill the purposes of use (including the purposes of satisfying legal or accounting requirements).

When deciding the appropriate retention period for personal information, we consider several factors such as the amount, nature, and sensitivity of the personal information. The potential risk of unauthorized use or disclosure, purposes of use, whether we can achieve those purposes through other means, and the applicable legal requirements.

In some cases, we may anonymize your personal information for research or statistical analysis to ensure that it can no longer be linked to you. In such cases, we may use anonymized information for an unlimited period of time without notifying you.

Provision of Personal Information by You

In principle, the provision of personal information is based solely on your will, and you are under no obligation to provide your personal information to us.

However, if your personal information is not provided, this may result in certain disadvantages, such as being unable to access the various services we offer or experiencing malfunctions in some features of our systems.

Security Control Measures

We take necessary and appropriate measures to prevent the loss, destruction, alteration and leakage of personal information and to ensure its security.

Inquiries

Any inquiries or complaints regarding this Notice will be handled by the contact point listed below. We will respond sincerely and promptly to requests from you regarding disclosure, etc. of personal information (notification of purpose of use, disclosure, correction, addition or deletion of content, suspension of use or deletion, suspension of provision to third parties, etc.). In addition, if You have any opinions, questions, complaints or other inquiries regarding our handling of personal information, please contact the following contact point using the inquiry form.

We will accept any inquiries or complaints regarding this Notice at the contact points listed below. We will respond sincerely and promptly to requests from you regarding the handling of your personal data, including but not limited to, notification of the purpose of use, disclosure, correction, addition, deletion of content, suspension of use, deletion, or suspension of provision to third parties. For opinions and questions, please contact the following contact point using the inquiry form.

To: The person in charge of personal information management
Personal information consultation desk
ACME Flex

8655 E. Via de Ventura, Suite F250 Scottsdale, AZ 85258
(Business hours: 8:00am to 5:00pm (excluding weekends, public holidays, year-end and New Year holidays, summer holidays, and other holidays designated by our company.))

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Special Notes

  1. We may revise this Notice posted on this page to enhance personal information protection and comply with amendments to laws, ministerial ordinances, or other norms and regulations. We kindly ask that You check this page regularly.
  2. The contents of this page shall apply from the date of posting (including the date of update).

Notice regarding Handling of Personal Data for EEA and United Kingdom

 

ACME Flex. (hereinafter referred to as "We, “Our”, or “Us") strive to provide dependable rental solutions to dealers and large independent rental centers. Also to be a well trusted corporate citizen trusted by all stakeholders.

Various countries and regions around the world are actively discussing regulations regarding the protection of personal data and privacy, and there is a trend toward further tightening. We recognize that protecting personal data is one of our top management priorities and strives to ensure the proper protection of personal data entrusted to Us by individuals in each country and region where We conduct business.

We establish the “Personal Information Protection Policy” and rules, and build a management structure regarding the protection of your personal data. We also issue the following notice titled " Notice regarding Handling of Personal Data for EEA and United Kingdom" (hereinafter referred to as "Notice") and communicate it to Our executives and employees to ensure the proper protection of personal data.

Scope

The contents outlined in this Notice defines how We handle personal data about people in the European Economic Area (EEA) and the UK that We process.
In this Notice, We refer all individuals whose personal data are processed by Us as “You”, including customers who use Our products and services, business partners, shareholders, attendees of events hosted by Us, and individuals seeking to join Our company.

If there is any discrepancy between this Notice and “Notice regarding Handling of Personal Information”, this Notice will take precedence.

Handling of Personal Data for Each Product, Service, and Business

In addition to this Notice, we may issue individual privacy policies or privacy notices (hereinafter referred to as “Individual Privacy Policies”) to provide detailed information about how personal data is handled in each service or initiative.
If there is any discrepancy between this Notice and Individual Privacy Policies, Individual Privacy Policies will take precedence.

Compliance with Laws and Regulations

We comply with the applicable laws, regulations, and guidelines when handling personal data.
In addition, We establish and enforce Our own rules regarding personal data protection that adhere to these laws and other applicable regulations.

Definition of Personal Data

We process data regarding individuals as defined in GDPR/UK GDPR as "personal data". We collect information about individuals, including but not limited to individual’s name, date of birth, age, gender, address, telephone number, email address, name of workplace, address of workplace, telephone number of workplace, bank account number, various numbers or character strings assigned to an individual, information about our products and services, information about web pages accessed, complaints, consultations, inquiries, and other information related to an individual obtained in connection with our business, and use it for the following purposes.

Purpose and Legal Basis for Handling Personal Data

When we obtain your personal data, we will notify you of the purpose of use and handle it in accordance with GDPR/UK GDPR and other applicable laws and regulations.
We will use personal data only to the extent necessary to achieve the following purposes.
If We need to process your personal data for any other purpose, We will notify You individually.

We collect and use personal data based on the following legal bases:

  1. Your Consent
  2. Fulfilment of a contract or execution of procedures
  3. Compliance with legal obligations
  4. Protection of the vital interests of You or a third party
  5. Public interest or exercise of official authority
  6. Legitimate interests

The information below provides the expected purposes of use and the legal basis We rely on when using your personal data. In addition, when we rely on "legitimate interests" as the legal basis, we also specify the details of those interests.

Purpose: Sales activities, business meeting and signing a contract

  • Running seminars and event etc. and delivery and/or sending of newsletters and email newsletters for a campaign, new products and services
  • Provision of services to users
  • Provision of after-sales services
  • Legal basis (including legitimate interest)
  • Legitimate interests (provision of services to Our business customers, and business development)
  • Legitimate interests (provision of services to Our business customers, and business development)
  • Legitimate interests (provision of information regarding products and services,and business development)
  • Performance of contractual obligations
  • Legitimate interests (provision of information regarding products and services, and business development) 
  • Performance of contractual obligations
  • Legitimate interests (reducing financial risks and business development)
  • Legitimate interests (Securing human resources and business development)
  • Legitimate interests (improvement of products and services, and business development)
  • Legitimate interests (provision of information regarding products and services, and business development)
  • Legitimate interests (market research, improvement of products and services, and business development)

Collection, Use, and Provision of Personal Data

 

Considering that we hold personal data in the course of our business activities, we have established a structure for protecting personal data appropriate to the actual circumstances of each business, and will handle the collection, use, and provision of personal data appropriately in accordance with prescribed rules.

Recipients

We will not disclose or provide personal data to third parties except in the following cases:

  1.  When you have been notified in advance
  2. When you have given consent
  3. When disclosure/provision is made in accordance with GDPR/UK GDPR or other applicable laws and regulations

We may provide all or part of the personal data to the following companies to the extent necessary for the purposes of use described above.

  1. Affiliates of the Company (companies in which we hold 20% or more of the total shares of the company)
  2. Authorized dealers of us or our affiliates
  3. Outsourcing partners
  4. Business partners
  5. Regulatory authorities in and outside the EEA and the UK
  6. Expert advisors

Cross-border Transfer of Personal Data outside the EEA and UK

In order to achieve the purposes, set out in the Purpose of Use, we take the protective measures required by GDPR/UK GDPR and may transfer personal data to third parties located outside the EEA or the UK. In such cases, we take protective measures stipulated in the “Act on the Protection of Personal Information” of Japan.

Please contact us if you would like more information about the security measures we use when transferring personal data outside the EEA or the UK.

Retention Period of Personal Data

We will retain your personal data for as long as necessary to fulfill the purposes of use (including the purposes of satisfying legal or accounting requirements).

When deciding the appropriate retention period for personal data, we consider several factors such as the amount, nature, and sensitivity of the personal data, the potential risk of unauthorized use or disclosure, purposes of use, whether we can achieve those purposes through other means, and the applicable legal requirements.

In some cases, we may anonymize your personal data for research or statistical analysis to ensure that it can no longer be linked to you. In such cases, we may use anonymized information for an unlimited period of time without notifying you.

Provision of Personal Data by You

In principle, the provision of personal data is based solely on your will, and You are under no obligation to provide your personal data to us.

However, if your personal data is not provided, this may result in certain disadvantages, such as being unable to access the various services we offer or experiencing malfunctions in some features of our systems.

Security Control Measures

We take necessary and appropriate measures to prevent the loss, destruction, alteration and leakage of personal data and to ensure its security.

Your Rights regarding Your Personal Data

When we receive the following requests, we will respond honestly and appropriately in accordance with the provisions of GDPR/UK GDPR and other applicable laws and regulations, after confirming that the person making the request is the person in question or a person authorized by the person in question.

In certain cases, you have the following rights under Data Protection Laws in relation to your personal data:

  1. Right to request access to personal data
  2. Right to request correction of personal data
  3. Right to request erasure of personal data
  4. Right to request restriction of processing of personal data
  5. Right to object to processing of personal data
  6. Right to request transfer of personal data (data portability)

If you would like to exercise any of the rights listed above, please contact us.

You will not have to pay a fee to exercise any of the above rights, although We may not be able to comply with your request if it is clearly unfounded, repetitive or excessive.

We may ask you to provide specific information to confirm your identity. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may request further information from you in relation to the exercise of your rights to facilitate our response.

We aim to respond to legitimate requests for your exercise of your rights within one month. However, if your request is particularly complex or you have exercised many rights, it may take us longer than a month to respond. If this happens, we will notify You and update You on the situation.

You also have the right to lodge a complaint with a data protection supervisory authority at any time.

 

However, we would like the opportunity to address your concerns before you contact the authorities, so please contact us in the first instance.

Inquiries

We will accept any inquiries or complaints regarding this notice at the contact points listed below. We will respond sincerely and promptly to requests from you regarding the handling of your personal data, including but not limited to, notification of the purpose of use, disclosure, correction, addition, deletion of content, suspension of use, deletion, or suspension of provision to third parties. For opinions and questions, please contact the following contact point using the inquiry form.

To: The person in charge of personal data management
Personal data consultation desk
ACME Flex

8655 E. Via de Ventura, Suite F250 Scottsdale, AZ 85258
(Business hours: 8:00am to 5:00pm (excluding weekends, public holidays, year-end and New Year holidays, summer holidays, and other holidays designated by our company.))

INQUIRY FORMERROR! FILENAME NOT SPECIFIED.

Special Notes

  1. We may revise this Notice posted on this page to enhance personal information protection and comply with amendments to laws, ministerial ordinances, or other norms and regulations. We kindly ask that You check this page regularly.
  2. The contents of this page shall apply from the date of posting (including the date of update).

Special Notes

  1. We may revise this Notice posted on this page to enhance personal data protection and comply with amendments to laws, ministerial ordinances, or other norms and regulations. We kindly ask that you check this page regularly.
  2. The contents of this page will apply from the date of posting (including the date of update).